Free standard shipping on orders over $50
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at bossymatcha@gmail.com. Please note that returns will need to be sent to the following address: [Unit 104 - 7728 128 St Surrey BC V3W1L3] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The shipping times can vary if the shipments are crossing the international borders due to any restrictions.
Overview:
Wholesale 2/4h household sandalwood incense for Buddha, indoor Buddha incense, agarwood, wormwood incense, custom processing
Specification:
Incense type: Buddha incense
Shape: Pan incense
Fragrance: natural flavor
Packing: boxed
Specification: 4 hours/48 trays
Size: natural pan incense-agarwood (4h/48 plate), natural pan incense-sandalwood (4h/48 plate), natural pan incense-black
blue: black agarwood, brown: agarwood, green: wormwood, white: jade sandalwood, yellow: sandalwood
BossyMatcha offers international shipment throughout a long list of countries. However, please note that there are certain restrictions on some products due to which they cannot be shipped to certain locations.
When you place an order, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Depending on the shipping location, transit date estimates may appear on the shipping quotes page.
Please note the shipping charges for certain products that we offer are calculated based on their weight. The weight of each product can be found on their respective pages in detail. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at bossymatcha@gmail.com. Please note that returns will need to be sent to the following address: [Unit 104 - 7728 128 St Surrey BC V3W1L3] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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